Frequently Asked Questions

We have listed the most frequently asked questions about visas on arrival below. However, if you have any other questions, please contact us or post your question on MVV Answers! You will receive an answer soon.
Is this a legal service?
Yes, we provide legal services!
According to Decree No. 01-2695/2024/TCDL-GP-LHQT of the Government, international travel companies have the right to request the Vietnam Immigration Department from the Vietnamese Government to approve Vietnam e-visas for customers.

General questions about Vietnam visa

A Vietnam visa is a travel document issued by a competent authority of Vietnam, allowing foreign citizens to enter Vietnam.
A Vietnam e-visa is valid for a maximum of 90 days, single or multiple entries.
Citizens of eligible countries can apply for a Vietnam e-visa. See the full list of eligible countries here.
You can stay for up to 90 days with a Vietnam e-visa, depending on the type of visa you choose (single or multiple entry).
E-Visa: Valid for both air and land entry; processing fee includes stamp fee.
Visa on Arrival: Valid for air travel only; stamp fee is paid at the airport.

Application Process

Follow these simple steps:
Complete the online application form here.
Pay the application fee securely online.
Receive your E-Visa via email within 3-5 working days.
You will need:
A scanned copy of your passport (valid for at least 6 months).
A digital passport-sized photo.

Processing and Fees

The standard processing time is 3-5 business days. Expedited processing is available for urgent applications.
The cost depends on the visa type (single/multiple entry) and processing speed. No hidden fees – the price includes the stamp fee.
If your application is rejected, we offer a money-back guarantee for the service fee paid.

Tracking and Support

Yes! Use our Visa Status Check tool by entering your Application ID and Passport Number.
Contact our 24/7 Support Team immediately via email or live chat.

Travel Information

Yes, visa extensions are possible depending on your circumstances. Contact us for assistance with extensions.
Overstaying your visa may result in fines or penalties. Contact us promptly to resolve this issue.
Ensure you meet all entry requirements, including health and COVID-19 regulations (if applicable).
Vietnam E-Visa is accepted at 42 international checkpoints including airports, land borders, and seaports. Make sure your entry port is listed when you apply.
Yes. Every traveler, including children and infants, must have their own Vietnam E-Visa.
No. You can only hold one valid Vietnam E-Visa at a time. If you need a new visa, the old one must expire or be canceled.
Yes, Vietnam E-Visa can be issued for tourism, business, and other short-term purposes. Select the correct purpose during your application.
No, the government fee for Vietnam E-Visa is non-refundable. However, our service fee comes with a money-back guarantee.
No, you cannot directly convert an E-Visa into a work or long-term visa. You must exit Vietnam and apply for the appropriate visa type.
If your passport is lost or stolen, your Vietnam E-Visa becomes invalid. You will need to obtain a new passport and reapply for a new visa.
No. E-Visa must be applied online and approved before your trip. Visa on Arrival is a different process, only available through authorized agencies.
Yes, you must carry a printed copy of your approved Vietnam E-Visa to present at the checkpoint when entering Vietnam.
No. Once issued, the entry port cannot be changed. You must apply for a new E-Visa if you want to use a different entry port.
You can enter Vietnam at any time during the validity period, but the visa expiration date will not change. It remains fixed as on the visa.
If you do not leave the international transit area at the airport, a visa is not required. If you plan to leave the airport, you must have a valid visa.
No. Each traveler must submit an individual application. However, you can apply on behalf of family members or friends.
If you make an error, contact our support team immediately. In most cases, you will need to reapply with correct information.
No, citizens of visa-exempt countries can enter Vietnam for a limited period without a visa. Check the official exemption list before applying.
Only if you applied for a multiple-entry E-Visa. Single-entry E-Visas expire once you leave Vietnam.
CAN’T FIND YOUR QUESTION?
If your question is not on this list, please:
Email us: support@vietnamvisaeasy.com
Live chat: Available 24/7 for immediate support.